Virtual Assistant Frequently Asked Questions
What are the benefits of using Crükus' VA staffing service versus scouting and hiring for myself?
Using our VA staffing service offers several benefits compared to scouting and hiring on your own: Time Savings: Our staffing services handle sourcing, screening, and interviewing candidates, saving you valuable time. Expertise: We have experience matching VAs with the right skills and cultural fit for your business. Reduced Risk: We provide guarantees or replacements if a VA doesn't meet your expectations. Ongoing Support: We provide ongoing HR, time management, and payroll support, allowing you to focus more on running your business. Scalability: We can quickly find additional VAs as your business grows, without the hassle of repeated hiring efforts.
How does Crükus find the best qualified candidates?
We begin by understanding the client's specific needs, including the required skills, experience, and cultural fit. Crukus then taps into their extensive network in the Philippines and Latin America to source top talent. Candidates undergo a rigorous screening process, including skill tests, English proficiency assessments, and culture fit evaluations. Crukus also conducts detailed interviews and DISC personality assessments to ensure alignment with the client's business values and goals. Finally, only the best-matched candidates are presented to the client, ensuring a high-quality hire.
What jobs can be outsourced to a virtual assistant?
Business owners can outsource a wide range of jobs to virtual assistants, including: Administrative Tasks: Scheduling, email management, data entry, and customer service. Social Media Management: Content creation, posting, and engagement. Lead Generation and Sales Support: Cold calling, prospecting, and CRM management. Bookkeeping: Invoicing, expense tracking, and financial reporting. Marketing Support: Email campaigns, SEO tasks, and graphic design. Customer Communication: Handling inquiries, appointments, and follow-ups. Research: Market analysis, competitor research, and data collection. Real Estate Assistance: Transaction coordination, client communication, and document management.
What are the minimum hours per week the virtual assistant needs to work?
Your VA must work a minimum of 10 hours per week and can work up to 50 hours per week.
What if the employee is sick or wants to take time off?
You are only required to pay for hours your virtual assistant works. However, if you would like to offer paid time off for your VA, our HR team will work with you to keep track of this benefit.
What about public holidays in the US?
It is up to you if you would like your virtual assistant to work public holidays in the US or allow them to take them off.
What is the best way to communicate with your virtual assistant?
We recommend that you establish a main communication channel with your virtual assistant using popular tools such as Google Chat, Slack, or WhatsApp.
How should you track your virtual assistant's activity and productivity?
Most employers establish clear "key performance indicators," or KPIs to keep a running record of their employees activity. We also recommend that our clients require a daily "end of day" report from their VA.
What if I need to terminate my virtual assistant?
Employers are allowed to terminate their virtual assistant for any reason. We recommend that employers provide at least 7 days notice, although we understand that this is not always practical.